By using our services you agree to be bound by the following terms and conditions which may change from time to time without notice.
2 Payment Terms
All quoted prices are inclusive of GST and are subject to change without notice.
All invoices must be paid on collection of garments or as otherwise directed by us and we reserve the right to retain your goods until payment in full is received.
3 Collection of Garments
Whilst we shall make every possible effort to process garments within the prescribed time frame we shall not be liable for delays.
In the event that the garments are not collected within ninety (90) days we reserve the right to dispose of them as we see fit and shall not be held liable for any loss that you may suffer in such an event.
4 Care For Garments
To protect your garments we follow the Care Label instructions and each item we process. If you request further treatment which is contradictory to that indicated on the Care Label instructions, we will attempt to contact you and advise of the potential risks associated with proceeding with treatment. If we are unable to gain your informed approval to proceed, we shall refrain from cleaning the garment in question. If you authorize us to proceed, you must assume responsibility for any damage to the garments.
We accept no liability for garments that have missing or removed Care Labels. These garments will be processed completely at the owner’s risk.
We check garments for damage that could be exacerbated by the laundering/dry-cleaning process. If we have any concerns regarding a garment, we will make an attempt to contact you and obtain your approval to repair the garment ahead of cleaning it. If we are unable to gain your approval, we shall refrain from cleaning the garment in question. Likewise if we have any concern about the colourfastness, age, or condition of the garment, we will contact you in a similar fashion to obtain your approval, or return the garment to you untreated.
5 Safe Cleaning
We offer safe cleaning. This means we will process every garment we accept safely. This does not mean we will remove every stain from every garment. If it is our professional opinion that stain removal will be unsafe, or will compromise safe cleaning, stain removal will cease.
We make no warranties or statements that all stains will come out. On the contrary, we state that we accept every garment under safe cleaning practices. We do not offer refunds on stains unable to be removed.
We exercise utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and condition of each individual garment. Nevertheless, we cannot assume responsibility for inherent weakness or defects in materials (such as sun fading on curtains) which may result in tears or the development of small holes in fabric that are not readily apparent prior to processing. In dry-cleaning and laundering we can not guarantee or take responsibility for, colour loss, colour bleeding and shrinkage; or against damage to weak and tender fabrics.
Given the delicate nature of some leather and suedes, all leather and suede garments are cleaned entirely at owner’s risk, we do not accept responsibility or liability for any damage or fading as a result of the dry cleaning process. Skin garments may originate from different sources/animals. Upon garment makeup the skins are retextured and coloured. Irregularities/blemishes/damage can become evident or more evident during the cleaning process as can fading. This is common with cleaning skin garments. Stain removal on skin garments is limited to our professional opinion on what is safe. We make no warranties or suggestions that stain removal on skin garments will be successful.
Our liability with respect to any damage to garments caused by us shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition - depreciates by 25% per year. No claims for damages will be recognised unless you advise us of same within forty eight (48) hours of collecting the garments.
7 Loss of Garments
We exercise utmost care in processing garments received to avoid misplacement or loss of items. However, there may be instances where items may be misplaced or lost. As such, we ask that you advise us of any discrepancy within 24 hours of picking up your garments so that we may investigate the matter and make a determination.
Our liability with respect to any lost item shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition.
8 Personal Items
Please check all of your garments for money, jewellery or other valuables prior to depositing them with us. If we find any valuables in your garments, we will make every effort to return them to you but we cannot be held liable for the loss of any articles that are forwarded to us.
We inspect every garment before returning them to you to ensure that they meet our strict quality measures.
It should be noted however, that we may not to able to remove all stains safely from your garments but we will make every attempt to remove stains without damage to your garment.
We will use your customer information in the regular course of providing services to you. We respect your privacy and warrant that any information you give us will be held with the utmost care and security, and will not be used in ways to which you have not consented.
Providing us with correct and up to date personal information allows us to serve you (1) by contacting you about any issues which may arise during the handling of your garments; (2) processing your credit card payments.
These terms and conditions shall be governed by and interpreted in accordance with the laws of the State of Tasmania and the parties shall submit to the non exclusive jurisdiction of the courts of state of Tasmania.